Shipping Policy

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Please refer the product page for estimated shipping and delivery timelines for orders. From the time of order placed, it takes about 5-7 days to reach you order.

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Please refer the product page for estimated shipping and delivery timelines for orders. From the time of order placed, it takes about 5-7 days to reach you order.

Estimated delivery time depends on the following factors:

The Seller offering the product

Product’s availability with the Seller

The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Reliable Agency?

There are NO hidden charges when you make a purchase on Reliable Agency. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Return & Refund Policy

Reliable Agency believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

2. Reliable Agency does not accept cancellation requests for perishable items like flowers. eatables etc. However. refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

3. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.

4. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring Ito the notice of our customer service within 1 day of receiving the product The Customer Service Team alter looking into your complaint will take an appropriate decision.

5. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

6. In case of any Refunds approved by the Reliable Agency it’ll take 3-5 days for the refund to be processed to the end customer.

7. Returns will be processed and timelines provided within 4-5 days of return acceptance.

At our www Reliable_Agency.com and our mobile application (hereinafter referred as platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions, If the payment for order was done from your side then a refund/return for such payment will be processed to your original payment method.

Customer may make the receipt of Products, if product(s) so delivered islare not as per the ordered quantity, agreed specifications and/or found defective in nature. Further, the refund/return request can not be made beyond the aforesaid.

We shall not accept the refund/return request from the customer after expiration of the aforesaid time period.

We require the images of the product, images of box/ received invoice along with query for the product/ products under refund/return request therefore you will share the same in original conditions to

Email:- reliableagency44@gmail.com

It is noted that after inspecting the conditions of the delivered products through images it will be decided whether the return shall be initiated or refund shall be initiated, after getting the internal management approval.

If you have selected Cash on Delivery and order has been delivered.

It is noted that if the delivered orders is not matched as per the conditions mentioned above

(i) then above clause

(ii) shall come into effect.

(iii) Following are the conditions applicable on the refund process:-